![]() This is what a WhatsApp chatbot appears like.Īccess to the WhatsApp API is required to integrate chatbots with WhatsApp Business. According to reports, the use of WhatsApp chatbots is expected to result in businesses saving 2.5 billion hours by 2023. In this blog, we will explore the concept of WhatsApp chatbots, and their benefits, and provide a step-by-step guide on how to create one.Ī WhatsApp chatbot is a software program that uses artificial intelligence and natural language processing to understand and respond to multiple users' inquiries automatically 24/7. With the help of chatbots, businesses can not only provide quick and efficient customer support but also enhance their overall customer experience. With customers expecting businesses to be available 24/7 and provide prompt solutions to their queries, it becomes important to know what is a WhatsApp chatbot and how to create one. ![]() With the emergence of WhatsApp Business as one of the most popular messaging platforms for businesses, chatbots have played a significant role in enhancing its efficiency.Ĭhatbots have proven to be an effective tool for automating tasks, such as answering frequently asked questions and handling customer inquiries, thereby reducing the workload of customer support teams. ![]() Chatbots are becoming increasingly significant in the age of digitalization because they offer a range of benefits that align with the demands of modern consumers. ![]()
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