If you bought goods from our Heckmondwike based store you may, at our discretion, be able to return items within 30 days for a full refund, as long as they have not been used and still have the original labels attached. You would then simply ship the unwanted goods to our 152 Leeds Road address, including a copy of your original receipt and information on the required course of action. If posting your return please email for approval, as well as any advice required prior to sending. Goods can be returned for a refund within 30 days from the date of purchase (subject to our product exclusions). The process for both in store and mail order purchases can be seen below: Postal Returns Procedure If you receive an order and find you have changed your mind, or the item just isn’t right for you, don’t worry. Sometimes things don’t go to plan and you might feel the need to arrange a return. If you have any further questions regarding delivery please contact us. If you suspect that your goods are damaged please take the time to check the items with the driver present or refuse the package and ask the courier to return to sender. If you are unsure, please sign as "damaged", which will allow you/us to make a claim later on if required. Once the drivers manifest has been signed it voids any insurance claim. When you receive your item(s), please check to see if there is any damage. Please do not visit the shop prior to receiving this communication. You will be contacted by one of our staff when the order is ready to collect. By selecting collection in person you are agreeing to pick up your order from our address, shown below: We’d love to see you in store! There is no additional charge for collecting in person, and the delivery cost will be shown as free during the checkout process. Need it quicker? Please get in touch prior to placing an order. However, always feel free to contact our staff at any point should you require assistance. When courier services are used, you can expect tracking information and estimated arrival times to be communicated via email. This gives you a direct contact for any requests and advice that might be helpful. On receipt of an order, the relevant specialist staff member will contact you to confirm the stock situation and expectation around shipping time. While the site may state 3-5 days, most in stock items going to mainland UK locations will arrive at your door in 1-2 days. We use a range of couriers, including DHL, UPS and Royal Mail. The range of products we offer means there is nothing standard about our deliveries. Don’t worry, this is an automated service and does not require you to register, or give any details. You can calculate the delivery costs for your order by entering a postcode when reviewing your basket.
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